Global freight forwarders outsource data processing to reduce the expected impact of Brexit

DDC FPO provides partners with a suite of expert customs brokerage processing services to ensure speed and accuracy at the border

DDC FPO, a global provider of business process outsourcing (BPO) solutions for the freight industries, announces its multilingual customs brokerage processing services to the UK and EU transportation and logistics sectors as the Brexit transition period comes to an end this year.

Brexit’s forecasted disruptions to global trade highlight the demand for external customs brokerage processing expertise and business continuity among international freight forwarders and 3PLs. DDC FPO presents its new suite of services to the UK and EU market in order to support these companies impacted by Brexit and guide them on a clear, scalable, and manageable path forward. 

“From paperwork to border plans, tariff coding systems, and more– potential Brexit-related changes to the supply chain during a pandemic may seem insurmountable,” said DDC FPO’s Global Technical Director, Richard Greening.

“Before investing in hiring and training in-house staff for post-Brexit administrative tasks, consider your technology stack and workforce plan.” 

Nearshore’ multilingual customs brokerage processing agents at work in DDC’s Sarajevo office, prior to a safe and secure remote work transition as part of the company’s proactive business continuity plan and pandemic-specific prevention and control policy. As part of The DDC Group, DDC FPO has teams across Europe, Asia-Pacific and North America

The services – available in multiple languages – include Origin Data Capture, Import / Export Rating,  Invoice Matching, and Customer Contact. One DDC FPO partner who benefits from these services, a world-leading global logistics provider, reports less friction at the border and tangible improvements in operational efficiency, team productivity, data accuracy, and customs compliance.

“This is a unique opportunity for businesses to modernise systems, proactively adopt new solutions without capital investment, and simultaneously protect themselves from a flurry of Brexit and COVID-19 operational threats,” said Greening. “It’s not too late to be ready by 1st of January, but companies need to act now.”

By outsourcing, forwarders are able to shift the burden of understanding all of the new, intricate customs brokerage processes to DDC FPO while gaining significant advantages in terms of speed, accuracy, customer satisfaction, and resource allocation.

DDC FPO’s multilingual customs brokerage processing suite currently includes four primary services:

  • Origin Data Capture: DDC FPO imports documents (like packing slips, insurance certificates, bills of lading, and purchase orders) from the point of origin, audits, and ensures correct data entry for the shipment to begin its international route to its consignee. 
  • Import / Export Rating: DDC FPO identifies and corrects all tariffs and tax declarations for every shipment, verifying that all fields are correct to avoid any setbacks and to confirm compliance with necessary customs regulations. 
  • Invoice Matching: DDC FPO assigns shipments to the correct importer in the system and is capable of correcting customer information on behalf of the client. 
  • Customer Contact: DDC FPO’s multilingual customs agents are able to communicate directly with customers via phone, e-mail, text, and/or chat in many languages on behalf of the client. 
    • Languages supported include but are not limited to: 
      • Albanian 
      • Arabic 
      • Bosnian 
      • Bulgarian 
      • Croatian 
      • Czech 
      • Danish 
      • Dutch 
      • English 
      • French 
      • German 
      • Greek 
      • Italian 
      • Macedonian 
      • Norwegian 
      • Polish 
      • Portuguese 
      • Romanian 
      • Russian 
      • Serbian 
      • Slovenian 
      • Spanish 
      • Swedish 
      • Turkish 
      • Ukrainian

“Despite external market forces, DDC FPO’s core strength lies in its ability to deliver bespoke solutions that help partners adapt and succeed on a global scale,” said Luna Boyd, Vice President of Client Solutions at DDC FPO.

“Outsourcing customs brokerage processing is a strategic option for businesses looking to de-risk and remain agile post-Brexit.”

Learn more about DDC FPO’s customs brokerage processing services here:

About DDC Freight Process Outsourcing (“DDC FPO”)

DDC FPO is the freight-focused business unit of The DDC Group, a worldwide network of business process outsourcing companies who have been delivering successful onshore, nearshore and offshore solutions for over 30 years. 

With operations across Europe, North America, and Asia-Pacific, DDC’s 7000-strong staff delivers services in multiple languages with ahead-of-the-curve industry standards. 

Known for its premium freight back office programs, DDC FPO’s bespoke solutions and freight industry-trained experts equip each DDC client with unrelenting business continuity, freed resources, sustainable profitability and raised efficiency standards.

You will receive our regular news digest – typically weekly. We are serious about GDPR and we promise to take care of your data and will never sell it or pass it on.

Your Privacy

We and our partners use technologies, such as cookies, and process personal data, such as IP addresses and cookie identifiers, to personalise ads and content based on your interests, measure the performance of ads and content, and derive insights about the audiences who saw ads and content. Click below to consent to the use of this technology and the processing of your personal data for these purposes. View our privacy policy.