Bournemouth-based Passenger celebrates myTrip anniversary milestones

Bournemouth-based public transport app and website provider, Passenger has revealed its myTrip app and website platform has exceeded 50,000 users and onboarded 50 operators since launching one year ago. 

The myTrip app, officially launched on 1st October 2020, allows passengers to purchase tickets for bus routes across the region using cashless options, as well as view real-time information on bus locations – minimising time spent standing in queues. 

The app can also share real-time occupancy levels submitted by bus passengers. Earlier this year, Passenger enhanced its myTrip offering by launching websites for operators – allowing bus users to access web-to-mobile ticketing and live journey planning through an additional digital platform. 

Tom Quay, CEO at Passenger commented: “As myTrip celebrates its one-year anniversary this month, it’s inspiring to see how much of a positive difference the platform has made to operators. We designed the platform with smaller operators’ needs as our priority, helping them modernise their services to appeal to today’s travellers and their shifting needs.”

myTrip has recently been shortlisted for the Digital Leaders 100 awards in the Geospatial Innovation of the Year category, which celebrates new developments in geospatial data within an important area of digital transformation. myTrip also onboarded its 50th operator, Guildford-based Safeguard Coaches, earlier this year, and the latest to benefit from new websites powered by myTrip are Aylesbury-based operators Redline Buses and Red Rose Travel.

Tom Quay added: “Not only does myTrip help support small businesses who have served their communities for many years, but it also plays a part in inspiring long-term sustainability improvements which will benefit our future generations. We’re looking forward to introducing myTrip to even more communities over the next 12 months, while helping change ingrained public mindsets when it comes to travel choices.”

Roger Birch, General Manager from Whippet commented: “We’re delighted to have welcomed more travellers on board thanks to our new digital capabilities. myTrip has helped us connect to more of our community, and it’s important we continue raising awareness of the positive impacts of taking the bus – from both an environmental perspective as our carbon footprint is reduced, and from a convenience perspective as traffic congestion decreases.

“We’ve improved the range of tickets available through the app, including our new 5 day tickets for £25 package which can be used across our network over 90 days – ideal when you’re not needing to go to the office every day.”

Passenger delivers scalable digital technology to public transport operators. This includes mobile app ticketing, travel information apps, data feeds, websites, and voice technology. Their digital services platform, Passenger Cloud, empowers operators and their teams to deliver a customer experience that makes sustainable, shared mass transit a convenient travel option. www.discoverpassenger.com 

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